About Polygon

About Polygon British Columbia owned and operated since 1980, the Polygon family of companies has built more than 34,000 homes across the Lower Mainland. From high-rise concrete towers to townhomes and single-family communities, our reputation is built on quality construction and long-term customer care.

The Role

Polygon is seeking Customer Service Field Representatives to support a significant increase in home completions over the next two years.

This is a hands-on, field-based role responsible for delivering after-market service to homeowners and strata corporations. You will be in the field daily inspecting homes, completing service work, and coordinating trades while representing Polygon directly to our customers.

This is a 1-year contract position with strong potential for longer-term opportunity based on performance and business needs.

Key Responsibilities:

• Manage and complete service work orders in occupied homes to a high standard of workmanship
• Investigate deficiencies, determine appropriate solutions, and follow through to completion
• Coordinate and oversee trades to ensure timely and effective repairs
• Conduct home orientations and inspections as required
• Communicate clearly and professionally with homeowners, property managers, and internal teams
• Ensure all work complies with warranty requirements, performance guidelines, and applicable codes
• Maintain tools, materials, and assigned equipment in good working order
• Support general upkeep and presentation of inventory homes and common areas

Qualifications

• Minimum 2 years’ experience in residential construction (carpentry or related trade preferred)
• Solid understanding of building systems, common deficiencies, and repair methods
• Ability to work independently, prioritize workload, and manage multiple service requests
• Professional, calm, and solution-oriented when interacting with homeowners
• Strong verbal and written communication skills
• Direct residential warranty experience is an asset
• Familiarity with Home Warranty requirements, BC Building Code, and residential performance guidelines is an asset

Vehicles & Tools

• A valid driver’s license and reliable transportation are required
• Candidates are expected to supply and maintain basic carpenter tools

Compensation

Salary range: $70,000 – $90,000, based on experience, plus benefits.

Additional Information

This role is well-suited to individuals who are comfortable working independently in a fast-paced environment and take pride in delivering quality work and customer satisfaction.

We thank all applicants for their interest; only shortlisted candidates will be contacted. Please submit your resume and cover letter to careers@polyhomes.com.

Recruitment agencies: We are not accepting unsolicited resumes.